Frequently Asked Questions

How long does shipping take?

We aim to deliver as quickly as possible!

• Processing time: 1–3 working days

• Delivery time:

  • Major cities: 1–3 working days

  • Outlying areas: 3–5 working days

You’ll receive tracking details once your order is shipped.

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💰 How much does delivery cost?

• R70 flat rate for all orders across South Africa

• Free delivery on orders over R600

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📬 Which couriers do you use?

We work with trusted couriers like The Courier Guy, PUDO, and Fastway to get your goodies to you quickly and safely.

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🔁 Can I return or exchange my order?

Because we sell personal care products, we can’t accept returns of used or opened items for hygiene reasons.

BUT! If your item arrives damaged, faulty, or incorrect — we’ve got you covered!
Please email us at info@purebloom.co.za within 48 hours with your order number and photos.

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💸 Can I get a refund?

Refunds are offered for:

• Items damaged in transit

• Incorrect items sent

We’ll send you a replacement or issue a refund once we review your request.

 

Need more help?

We’re here for you!
Reach out to us anytime:
📧info@purebloom.co.za

📱 Instagram: @purebloom.sa

📱TikTok: @purebloom.sa

 

 

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